Last Updated: March 2, 2026

Company Name: Hubei Xianzan Ci Clothing Co., Ltd.

Address: No. 12, Building 5, Unit 1, 2nd Floor, Sanliqiao Alley, Sanliqiao Community, Fengshan Town, Luotian County, Huanggang City, Hubei Province (Self-declared)

Authorized Director: Xiao Guanquan

Social Credit Code: 91421123MAK5N74M8A

Email: service@mail.qumven.com

Phone: +86 16253655992

Thank you for choosing Qumven Tools, your trusted tool partner in Australia. We are committed to providing high-quality tool products for Australian households and daily use, covering household tools, cutting tools, installation tools and repair tools.

1. Warranty Service Statement

Please note that we do not currently provide warranty services for all our tool products (including but not limited to the following categories):

  • Household Tools: Screwdrivers, Pliers, Wrenches
  • Cutting Tools: Scissors, Utility Knives, Hole Punches
  • Installation Tools: Hammers, Voltage Testers
  • Repair Tools: Needle-Nose Pliers, Screwdrivers
  • 2. Alternative Service Guidance

    If you have any questions about product quality, or need to handle product returns or exchanges due to product issues, please refer to our Return & Refund Policy for detailed procedures and requirements. Our team will provide you with professional support in accordance with the return and refund rules.

    3. Customer Support & Shipping Information

    For any inquiries related to products, orders or return/exchange services, please contact our customer service team:

  • Customer Service Email: service@mail.qumven.com
  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
  • Shipping & Delivery Reminder: We dispatch orders within 3–5 working days after receiving your payment, and you will receive the product within 7–10 working days after dispatch.
  • We appreciate your understanding and support. For more details on return and exchange services, please contact our customer service via the above email. Thank you for choosing Qumven Tools!