Last Updated: March 2, 2026
Company Name: Hubei Xianzan Ci Clothing Co., Ltd.
Address: No. 12, Building 5, Unit 1, 2nd Floor, Sanliqiao Alley, Sanliqiao Community, Fengshan Town, Luotian County, Huanggang City, Hubei Province (Self-declared)
Authorized Director: Xiao Guanquan
Social Credit Code: 91421123MAK5N74M8A
Email: service@mail.qumven.com
Phone: +86 16253655992
Welcome to Qumven Tools! We’ve compiled the most common questions our Australian customers ask to help you get answers quickly. If you don’t find what you’re looking for, please contact our customer service team for further support.
About Our Products
Q1: What types of tools do you sell in Australia?
A: We specialize in practical tool products for Australian households and daily use, covering 4 main categories:
About Orders & Payment
Q2: How long will it take for my order to be dispatched?
A: We process and dispatch all orders within3–5 working days after receiving your successful payment. Working days refer to Monday to Friday, excluding weekends and Australian public holidays.
Q3: When can I expect to receive my order?
A: After your order is dispatched, you will receive your products within 7–10 working days. The actual delivery time may vary slightly depending on your regional location and logistics efficiency.
About Customer Service
Q4: How can I contact your customer service team?
A: You can reach us via email at service@mail.qumven.com. Our team will reply to your inquiries as soon as possible.
Q5: What are your customer service working hours?
A: Our customer service is available from Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00). We will handle your questions, order inquiries, and support requests during these hours.
About Shipping & Delivery
Q6: Will I receive a tracking number for my order?
A: Yes! Once your order is dispatched, we will send a shipping notification email to you, which includes the tracking number. You can use this number to check the logistics status of your package at any time.
Q7: Do you ship to all regions in Australia?
A: Yes, we ship to all regions across Australia. All orders are delivered via reliable local logistics partners to ensure your tools arrive safely.
Other Questions
Q8: Can I change or cancel my order after placing it?
A: If you need to change or cancel your order, please contact our customer service team via email as soon as possible. We can only process changes or cancellations if your order has not yet been dispatched. Once dispatched, we cannot modify or cancel the order.
Q9: What should I do if I receive a wrong or damaged product?
A: Please contact our customer service team viaservice@mail.qumven.com immediately, and provide your order number and photos of the wrong/damaged product. Our team will verify the situation and guide you through the subsequent handling process (such as return or exchange).
If you have any other questions not listed here, please don’t hesitate to email us at service@mail.qumven.com. We’re here to help!