Practicality first, integrity in business

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Last Updated: March 2, 2026

Company Name: Hubei Xianzan Ci Clothing Co., Ltd.

Address: No. 12, Building 5, Unit 1, 2nd Floor, Sanliqiao Alley, Sanliqiao Community, Fengshan Town, Luotian County, Huanggang City, Hubei Province (Self-declared)

Authorized Director: Xiao Guanquan

Social Credit Code: 91421123MAK5N74M8A

Email: service@mail.qumven.com

Phone: +86 16253655992

Welcome to Qumven Tools, your trusted tool supplier operating in Australia. These Terms of Service (hereinafter referred to as "Terms") govern your use of our products, website, and related services. By accessing our website, purchasing our products, or using our services, you (hereinafter referred to as "User") acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, please do not use our products or services.

These Terms are formulated in compliance with the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010) and other relevant Australian laws and regulations, to protect the legitimate rights and interests of both Qumven Tools and Users .

1. About Our Products & Services

Qumven Tools operates in Australia and provides high-quality practical tools for household and daily use. Our product range covers four main categories, all of which meet Australian safety standards and quality requirements :

  • Household Tools: Screwdrivers, Pliers, Wrenches
  • Cutting Tools: Scissors, Utility Knives, Hole Punches
  • Installation Tools: Hammers, Voltage Testers (Electric Pens)
  • Repair Tools: Needle-Nose Pliers, Screwdrivers
  • We are committed to providing Users with reliable products and standardized services, including order processing, product dispatch, delivery, and after-sales support. All products sold by us comply with the ACL's statutory guarantees for product quality and safety .

    • 2. User Eligibility

    By using our products and services, you confirm that: (1) You are at least 18 years old, or have obtained the consent and supervision of a legal guardian if you are a minor; (2) You have the legal capacity to enter into and perform these Terms; (3) You will use our products and services in accordance with Australian laws, regulations, and these Terms .

    Minors must use our services under the guidance and supervision of their legal guardians, and the legal guardian shall be responsible for all acts of the minor in using our services.

    3. Order Placement & Fulfillment

    3.1 Order Placement

    When you place an order on our platform, you agree to provide true, accurate, and complete information (including name, contact number, delivery address, etc.). We reserve the right to verify the authenticity of your order information. If the information is false or incomplete, we may refuse to process your order or delay order fulfillment.

    3.2 Order Fulfillment & Shipping

    After we confirm your order and receive your payment, we will process and dispatch the order within 3–5 working days (working days refer to Monday to Friday, excluding weekends and Australian public holidays). After dispatch, you will receive your products within 7–10 working days, and the actual delivery time may vary slightly depending on your regional location and logistics efficiency .

    We will send you a shipping notification with tracking information after the order is dispatched, so you can check the logistics status of your package at any time. We will not be liable for delays caused by force majeure (including but not limited to natural disasters, logistics disruptions, government policies, etc.) or factors beyond our control.

    4. User Rights & Obligations

    4.1 User Rights

  • The right to purchase our tools and receive corresponding services in accordance with these Terms;
  • The right to inquire about order status, shipping information, and product details through our customer service;
  • The right to receive statutory quality guarantees in accordance with the ACL, including the right to request repair, replacement, or refund if the product has quality defects ;
  • The right to provide feedback and suggestions on our products and services, and we will carefully review and respond.

    • 4.2 User Obligations

  • Comply with Australian laws, regulations, and these Terms, and shall not use our products or services for illegal or improper purposes;
  • Provide true, accurate, and complete personal and order information, and promptly update the information if there is any change;
  • Properly use our products in accordance with product instructions, and shall not use the products for purposes beyond their intended use (any damage caused by improper use shall be borne by the User);
  • Respect our intellectual property rights (including product designs, trademarks, website content, etc.), and shall not engage in any acts of infringement ;
  • Cooperate with us in handling order-related issues, returns, exchanges, and other after-sales matters.

    • 5. Our Rights & Obligations

    5.1 Our Rights

  • The right to verify User information and order authenticity, and refuse to process orders that do not meet requirements;
  • The right to update, adjust, or suspend our products and services in accordance with business needs, and notify Users in a timely manner;
  • The right to take necessary measures (including but not limited to refusing service, canceling orders) if the User violates these Terms or Australian laws;
  • The right to interpret these Terms in accordance with Australian laws, and the interpretation shall not be inconsistent with the provisions of the ACL .

    • 5.2 Our Obligations

  • Provide Users with genuine, qualified products that meet Australian safety standards and the descriptions on our platform ;
  • Process and dispatch orders in accordance with the agreed time limit (3–5 working days) and provide accurate shipping information;
  • Provide timely and professional customer service support during working hours;
  • Protect User personal information in accordance with our Privacy Policy, and shall not disclose or use User information without authorization ;
  • Comply with the ACL and other relevant laws, and honor statutory consumer guarantees that cannot be excluded by contract .

    • 6. Customer Service

    We provide customer service to assist Users with order inquiries, product questions, after-sales support, and other related matters. You can contact us through the following methods:

  • Customer Service Email: service@mail.qumven.com
  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
  • We will reply to your inquiries and handle your requests within working hours. For after-sales issues (such as product quality problems), we will verify the situation and provide solutions in accordance with the ACL and our Return & Refund Policy .

    • 7. Intellectual Property Rights

    All intellectual property rights (including but not limited to trademarks, logos, product designs, text, images, and website content) related to Qumven Tools and our products are owned exclusively by Qumven Tools or our authorized licensors . Users shall not copy, reproduce, modify, distribute, or use these intellectual property rights for commercial purposes without our prior written consent. Any act of infringement shall bear corresponding legal responsibilities .

    8. Limitation of Liability

    In accordance with Australian laws and the ACL, we shall not be liable for any indirect, incidental, or consequential losses caused by the User's improper use of products, violation of these Terms, or factors beyond our control (including but not limited to force majeure, logistics delays, third-party service failures) .

    Our liability for direct losses caused by our intentional or gross negligence shall not exceed the total amount of the User's order. Nothing in these Terms shall exclude or limit our liability for personal injury or property damage caused by our negligence, or liability that cannot be excluded by law under the ACL .

    9. Terms Updates & Notification

    We reserve the right to update or modify these Terms in accordance with changes in Australian laws, regulations, and our business needs . Any updates will be posted on our official website, and the updated Terms will take effect immediately upon publication. We will notify Users of important updates through email or website announcements. If you continue to use our products or services after the Terms are updated, you are deemed to have agreed to the updated Terms.

    10. Dispute Resolution

    Any dispute arising from the use of our products or services shall first be resolved through friendly negotiation between the two parties . If negotiation fails, either party may submit the dispute to the court with jurisdiction in New South Wales, Australia for settlement, in accordance with Australian laws .

    Users may also file a complaint with the Australian Competition and Consumer Commission (ACCC) or the relevant state/territory consumer protection agency if they believe their rights under the ACL have been infringed .

    11. Other Provisions

    These Terms constitute the entire agreement between you and Qumven Tools regarding the use of our products and services, and replace any prior oral or written agreements between the two parties.

    If any provision of these Terms is deemed invalid or unenforceable in accordance with Australian law, the remaining provisions shall remain valid and enforceable.

    Contact us: service@mail.qumven.com

    Last Updated: March 2, 2026