Practicality first, integrity in business

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Last Updated: March 2, 2026

Company Name: Hubei Xianzan Ci Clothing Co., Ltd.

Address: No. 12, Building 5, Unit 1, 2nd Floor, Sanliqiao Alley, Sanliqiao Community, Fengshan Town, Luotian County, Huanggang City, Hubei Province (Self-declared)

Authorized Director: Xiao Guanquan

Social Credit Code: 91421123MAK5N74M8A

Email: service@mail.qumven.com

Phone: +86 16253655992

Thank you for choosing Qumven Tools, your trusted tool partner operating in Australia. We are committed to providing you with a safe, convenient and transparent payment experience. Below is a detailed introduction to our payment rules, including payment methods, tax information and other related notes.

1. Our Product Range

We provide a variety of practical tool products for Australian households and daily use, covering:

  • Household Tools: Screwdrivers, Pliers, Wrenches
  • Cutting Tools: Scissors, Utility Knives, Hole Punches
  • Installation Tools: Hammers, Voltage Testers
  • Repair Tools: Needle-Nose Pliers, Screwdrivers

    • 2. Accepted Payment Methods

    To meet your diverse payment needs, we accept the following secure payment methods for all orders:

  • American Express
  • Discover
  • Mastercard
  • VISA

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  • All payment transactions are processed through secure payment gateways to protect your personal and payment information. You can complete the payment with confidence.

    • 3. Price & Tax Information

  • Product Price & Taxes: The displayed price of all our tools has included relevant local taxes. There will be no additional tax charges when you place an order—what you see is what you pay.
  • Customs Duties: Customs duties are subject to local Australian policies. Any customs duties incurred during the delivery process shall be borne by the customer in accordance with local regulations. We will declare the goods in strict accordance with relevant rules to ensure smooth customs clearance.

    • 4. Order & Shipping Reminder

    After your payment is successfully confirmed, we will process your order within 1-2 working days and dispatch it within3–5 working days. You will receive your products within 7–10 working days after dispatch. We will send you an order confirmation email after payment, and a shipping notification with tracking information once the order is dispatched.

    5. Customer Support

    If you encounter any problems during the payment process (such as payment failure, order confirmation delay, etc.), or have questions about payment methods, taxes or customs duties, please contact our customer service team in time:

  • Customer Service Email: service@mail.qumven.com
  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
  • Our team will reply to your inquiries in a timely manner and help you solve related problems to ensure your shopping experience is smooth.
  • Thank you for your understanding and support! We look forward to serving you and providing you with high-quality tools and services.