Practicality first, integrity in business

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Last Updated: March 2, 2026

Company Name: Hubei Xianzan Ci Clothing Co., Ltd.

Address: No. 12, Building 5, Unit 1, 2nd Floor, Sanliqiao Alley, Sanliqiao Community, Fengshan Town, Luotian County, Huanggang City, Hubei Province (Self-declared)

Authorized Director: Xiao Guanquan

Social Credit Code: 91421123MAK5N74M8A

Email: service@mail.qumven.com

Phone: +86 16253655992

Thank you for choosing Qumven Tools, your trusted tool supplier operating in Australia. We are committed to protecting your personal information and privacy in strict compliance with the Privacy Act 1988 (Cth) of Australia and relevant data protection regulations. This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our products, place orders, or interact with our services. By accessing our website, purchasing our products, or using our services, you acknowledge and agree to the practices described in this policy.

1. About Our Business

We specialize in providing high-quality practical tools for Australian households and daily use, covering four main categories to meet your daily repair, installation, and DIY needs:

  • Household Tools: Screwdrivers, Pliers, Wrenches
  • Cutting Tools: Scissors, Utility Knives, Hole Punches
  • Installation Tools: Hammers, Voltage Testers (Electric Pens)
  • Repair Tools: Needle-Nose Pliers, Screwdrivers
  • When you use our services (including placing orders, contacting customer service, or browsing our products), we may collect and process your personal information to ensure the smooth provision of our products and services.

    • 2. What Personal Information We Collect

    We adhere to the principle of "legitimate, proper, and necessary" when collecting personal information, and only collect information that is essential to providing our products and services. The personal information we may collect includes but is not limited to:

  • Contact Information: Your full name, email address, phone number, and delivery address. This information is necessary to process your orders, arrange delivery (we dispatch orders within 3–5 working days and deliver within 7–10 working days after dispatch), and contact you regarding your order status.
  • Order Information: Order number, purchased product details, payment amount, and payment method. This information is used to fulfill your order, track order progress, and provide after-sales support.
  • Communication Records: Emails, messages, or other communications between you and our customer service team. This helps us respond to your inquiries, handle complaints, and improve our service quality.
  • Device & Browsing Information: Device model, operating system, browser type, and browsing history on our website. This information is collected automatically to optimize our website performance, improve user experience, and ensure the security of our services.
  • We will not collect any personal information that is irrelevant to our services, nor will we use "general authorization" or "default authorization" to force you to provide non-essential personal information.

    • 3. How We Use Your Personal Information

    We will only use your personal information for the following legitimate purposes, and will not use it for any other purposes without your explicit consent:

  • Process and fulfill your orders, including verifying your identity, arranging product dispatch (within 3–5 working days), and delivering products to your specified address (estimated 7–10 working days after dispatch).
  • Respond to your inquiries, complaints, or requests through our customer service team (available Monday to Friday, 9:00 AM – 6:00 PM UTC+8:00), and provide you with after-sales support.
  • Send you order updates, shipping notifications, and service-related information (you can unsubscribe from non-essential notifications at any time).
  • Optimize our website, products, and services based on your browsing and usage habits, so as to provide you with more suitable product recommendations and a better shopping experience.
  • Ensure the security of our services, detect and prevent fraudulent transactions, and protect your and our legitimate rights and interests.

    • 4. How We Store & Protect Your Personal Information

    4.1 Storage of Personal Information

    We store your personal information in secure servers located in Australia, in line with Australian data storage and cross-border flow regulations. We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by Australian law. After the retention period expires, we will securely delete or anonymize your personal information to ensure it can no longer be associated with you.

    If your personal information needs to be accessed by overseas personnel or transferred overseas (in line with the definition of cross-border data flow in Australian law), we will conduct strict reviews to ensure that the recipient complies with Australian privacy principles and takes adequate protective measures.

    4.2 Protection of Personal Information

    We adopt a combination of technical, administrative, and physical protective measures to ensure the security of your personal information and prevent unauthorized access, use, disclosure, modification, or loss:

  • Technical Measures: Use encryption technology to protect data transmission and storage, install firewalls, and regularly update security systems to prevent network attacks.
  • Administrative Measures: Limit access to personal information to only authorized staff, conduct regular privacy and security training for employees, and establish strict internal management systems.
  • Physical Measures: Implement strict access restrictions on server storage areas to ensure the physical security of data.
  • Please note that no data transmission or storage method is 100% secure. If a security incident occurs that may lead to the leakage of your personal information, we will promptly take remedial measures in accordance with Australian law and notify you and the Australian Information Commissioner's Office as required.

    • 5. Sharing & Disclosure of Personal Information

    We will never sell, rent, or share your personal information to any third party for commercial purposes without your explicit consent. We may share your personal information in the following circumstances:

  • With third-party logistics partners: We share your name, delivery address, and phone number with our logistics partners only to arrange product delivery, and require them to strictly protect your personal information and not use it for any other purposes.
  • With third-party payment institutions: We share your order number and payment amount with payment institutions only to complete payment transactions, and the payment institutions will collect and process your payment information in accordance with their own privacy policies.
  • As required by law: We may disclose your personal information in response to legal procedures, court orders, or requests from government authorities in accordance with Australian law.

    • 6. Your Rights Regarding Personal Information

    In accordance with Australian privacy laws, you have the following rights regarding your personal information held by us:

  • Right of Access: You have the right to request access to the personal information we hold about you.
  • Right of Correction: You have the right to request correction or update of your personal information if it is inaccurate or incomplete.
  • Right of Deletion: You have the right to request deletion of your personal information, provided that it does not conflict with legal obligations or legitimate business needs.
  • Right to Withdraw Consent: You have the right to withdraw your consent to our use of your personal information at any time. Please note that withdrawing consent may affect your ability to use some of our services.
  • If you wish to exercise any of the above rights, please contact our customer service team via the following methods, and we will respond to your request within a reasonable time in accordance with Australian law:
  • Customer Service Email: service@mail.qumven.com
  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)

    • 7. Third-Party Links

    Our website may contain links to third-party websites or services. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for the privacy practices or content of third parties. We recommend that you review the privacy policies of any third-party websites or services you access.

    8. Updates to This Privacy Policy

    We reserve the right to update or modify this Privacy Policy from time to time in accordance with changes in Australian laws, regulations, and our business needs. Any updates will be posted on our official website, and the updated policy will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed of any changes.

    9. Contact Us

    If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your personal information, please contact our customer service team:

  • Customer Service Email: service@mail.qumven.com
  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
  • We will promptly investigate and respond to your inquiries to ensure your privacy rights are protected in accordance with Australian law.
  • Last Updated: March 2, 2026