Practicality first, integrity in business

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Last Updated: March 2, 2026

Company Name: Hubei Xianzan Ci Clothing Co., Ltd.

Address: No. 12, Building 5, Unit 1, 2nd Floor, Sanliqiao Alley, Sanliqiao Community, Fengshan Town, Luotian County, Huanggang City, Hubei Province (Self-declared)

Authorized Director: Xiao Guanquan

Social Credit Code: 91421123MAK5N74M8A

Email: service@mail.qumven.com

Phone: +86 16253655992

Thank you for choosing Qumven Tools, your trusted tool supplier operating in Australia. We take your personal data security and privacy very seriously. This Data Security Statement outlines how we collect, store, use and protect your personal information when you browse our products, place orders or contact our customer service, in compliance with Australian data protection laws.

1. About Our Business

We specialize in providing high-quality practical tools for Australian households and daily use, covering four main categories:

  • Household Tools: Screwdrivers, Pliers, Wrenches
  • Cutting Tools: Scissors, Utility Knives, Hole Punches
  • Installation Tools: Hammers, Voltage Testers (Electric Pens)
  • Repair Tools: Needle-Nose Pliers, Screwdrivers
  • When you purchase our products or use our services, we may collect and process your personal data to ensure smooth order processing and service delivery.

    • 2. What Personal Data We Collect

    To provide you with our products and services, we only collect necessary personal data, including but not limited to:

  • Contact information: Name, email address, phone number, and delivery address (to process and deliver your orders).
  • Order information: Order number, purchased products, payment details (we do not store full payment card information; all payment transactions are processed through secure third-party payment gateways).
  • Communication records: Emails or messages exchanged with our customer service team (to respond to your inquiries and provide support).

    • 3. How We Use Your Personal Data

    We will only use your personal data for the following legitimate purposes:

  • Process and fulfill your orders, including dispatching products (within 3–5 working days after payment confirmation) and delivering them to you (estimated 7–10 working days after dispatch).
  • Respond to your inquiries, complaints or requests through our customer service team (available Monday to Friday, 9:00 AM – 6:00 PM UTC+8:00).
  • Send you order updates, shipping notifications and service-related information (you can choose to unsubscribe from non-essential notifications at any time).
  • Improve our products and services based on your usage experience and feedback.
  • We will never sell, rent, share or disclose your personal data to any third party without your explicit consent, except as required by law.

    • 4. How We Protect Your Personal Data

    We adopt strict technical and administrative measures to protect your personal data from unauthorized access, use, disclosure, modification or loss, including:

  • Using secure encryption technology to protect data transmission (e.g., when you place an order or submit personal information).
  • Storing personal data in secure servers with restricted access, and regularly updating security systems.
  • Limiting access to your personal data to only authorized staff who need it to perform their work duties.
  • Regularly conducting security audits and training to ensure our team complies with data protection rules.

    • 5. Your Rights Regarding Personal Data

    You have the right to access, correct, update or delete your personal data held by us. If you wish to exercise these rights, or if you have any questions about how we handle your personal data, please contact our customer service team:

  • Customer Service Email: service@mail.qumven.com
  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
  • We will respond to your request within a reasonable time and assist you in exercising your rights in accordance with Australian data protection laws.

    • 6. Data Retention

    We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After the retention period expires, we will securely delete or anonymize your personal data to ensure it can no longer be associated with you.

    Qumven Tools is committed to protecting your personal data security. By using our products and services, you acknowledge and agree to the terms of this Data Security Statement. We may update this statement from time to time, and the latest version will be posted on our official website. If you have any questions, please feel free to contact us.