Practicality first, integrity in business

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Last Updated: March 2, 2026

Company Name: Hubei Xianzan Ci Clothing Co., Ltd.

Address: No. 12, Building 5, Unit 1, 2nd Floor, Sanliqiao Alley, Sanliqiao Community, Fengshan Town, Luotian County, Huanggang City, Hubei Province (Self-declared)

Authorized Director: Xiao Guanquan

Social Credit Code: 91421123MAK5N74M8A

Email: service@mail.qumven.com

Phone: +86 16253655992

Welcome to Qumven Tools! We are a professional tool supplier operating in Australia, dedicated to providing high-quality and practical tools for Australian households and daily use. To help you have a smooth shopping experience, we hereby clarify the key information about our products, services, shipping and customer support as follows.

1. Our Products

We provide a variety of tool products to meet your daily repair, installation and DIY needs, covering 4 main categories:

  • Household Tools: Screwdrivers, Pliers, Wrenches
  • Cutting Tools: Scissors, Utility Knives, Hole Punches
  • Installation Tools: Hammers, Voltage Testers (Electric Pens)
  • Repair Tools: Needle-Nose Pliers, Screwdrivers
  • All products are carefully selected to ensure durability and practicality, suitable for home daily use and small DIY projects.

    • 2. Shipping & Delivery

    We are committed to delivering your ordered tools to you as soon as possible, with the following shipping timelines:

  • Order Dispatch: We will process and dispatch your order within 3–5 working days after confirming your payment (working days refer to Monday to Friday, excluding weekends and public holidays).
  • Estimated Delivery: After dispatch, you will receive your products within 7–10 working days. The actual delivery time may vary slightly according to your regional location.
  • Once your order is dispatched, we will send a shipping notification to you, so you can track the logistics status at any time.

    • 3. Customer Support

    If you have any questions about our products, orders, shipping or other services, please feel free to contact our customer service team. We will provide you with professional and timely support.

  • Customer Service Email: service@mail.qumven.com
  • Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
  • We will reply to your email within working hours to solve your problems efficiently.
  • Thank you for choosing Qumven Tools! We look forward to providing you with high-quality tools and satisfactory services, making your daily life and DIY projects more convenient.