Last Updated: March 2, 2026
Company Name: Hubei Xianzan Ci Clothing Co., Ltd.
Address: No. 12, Building 5, Unit 1, 2nd Floor, Sanliqiao Alley, Sanliqiao Community, Fengshan Town, Luotian County, Huanggang City, Hubei Province (Self-declared)
Authorized Director: Xiao Guanquan
Social Credit Code: 91421123MAK5N74M8A
Email: service@mail.qumven.com
Phone: +86 16253655992
Thank you for choosing Qumven Tools, your reliable tool partner operating in Australia. We are committed to providing you with smooth, transparent shipping and delivery services, so you can receive your tools quickly and worry-free. Below is a detailed introduction to our shipping and delivery rules, including freight, tax and customs information.
1. Our Product Range
We provide a variety of practical tool products for Australian households and daily use, covering:
Household Tools: Screwdrivers, Pliers, WrenchesCutting Tools: Scissors, Utility Knives, Hole PunchesInstallation Tools: Hammers, Voltage TestersRepair Tools: Needle-Nose Pliers, Screwdrivers2. Shipping Fee Policy
We offer free shipping for all orders! There is no minimum order value requirement—all tool products you purchase will be delivered to your door free of charge, and you don’t need to bear any additional shipping costs.
3. Tax & Customs Information
Product Tax: The price of all our products has included relevant taxes. You will not be charged any additional taxes when placing an order or receiving the goods—what you see is what you pay.Customs Duties: Customs duties are subject to local Australian policies. Any customs duties incurred during the delivery process shall be borne by the customer. We will try our best to declare the goods in accordance with local regulations to ensure smooth customs clearance, but we do not bear the customs duty costs.4. Shipping & Delivery Timeframe
Order Dispatch: We will process and dispatch your order within 3–5 working days after receiving your payment. Working days refer to Monday to Friday, excluding weekends and public holidays.Estimated Delivery Time: After the order is dispatched, you will receive your products within7–10 working days. The actual delivery time may vary slightly due to factors such as regional location and logistics efficiency.Once your order is dispatched, we will send you a shipping notification with tracking information, so you can check the logistics status of your package at any time.5. Customer Support
If you have any questions about order shipping, delivery status, or customs issues, please feel free to contact our customer service team:
Customer Service Email: service@mail.qumven.comService Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)Our team will reply to your inquiries in a timely manner and help you solve any problems related to shipping and delivery.Thank you for your understanding and support! We look forward to delivering high-quality tools to you as soon as possible.
